Refund Policy

Last updated: Jan 01, 2026

Thank you for shopping at ShocksForce. We want you to be fully satisfied with your purchase. Please read our Refund Policy below.

1. Return Window

We offer a 60-day return policy. You have 60 days from the date of delivery to request a return.

2. Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it (fully useable/undamaged).
• The item must be in its original packaging.
• You must provide proof of purchase (order number or confirmation email).

3. How to Start a Return

To start a return, please contact us at shocksforce@gmail.com or call +1 (214) 896-8396 with your order number and reason for return. We will provide you with instructions on how and where to send your item.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved. If approved:

• You will be fully refunded to your original payment method.
• Refunds are typically processed within 5–10 business days after the returned item is received and approved.

5. Pre-Orders

Since many of our products are offered on a pre-order basis (dispatched within 10–15 business days, delivered within 20 days), the 60-day return window begins from the date your order is delivered, not the date it was placed.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

7. Non-Returnable Items

Items that are used, worn, damaged by the customer, or missing original packaging are not eligible for return or refund.

8. Exchanges

If you'd like to exchange an item (for example, a different size), please contact us and we will guide you through the process.

9. Contact Us

For any questions about returns or refunds, reach out to us:

ShocksForce Email: shocksforce@gmail.com Phone: +1 (214) 896-8396